Ek9994 Privacy Policy

Ek9994 is a trusted online gaming and entertainment platform for members in Bangladesh. Protecting your privacy is our highest priority. This Privacy Policy ("Policy") explains how ek9994 collects, uses, stores, and safeguards your personal information.

This policy applies to the ek9994 website, mobile app, and all related services. We believe transparency is the foundation of trust, which is why our Privacy Policy is written in clear, straightforward language — so you always know exactly what happens with your data.

In this policy, "we", "our", or "ek9994" refers to ek9994 Limited and its affiliated entities. "You" or "member" refers to any registered or unregistered user of the ek9994 platform.

Ek9994 only collects the data necessary to provide its services. The types of information we collect are detailed below:

We never collect unnecessary information without your consent. Additional documents may be requested for KYC verification, and all such documents are processed securely.

Ek9994 uses the information it collects only for specific purposes. The key reasons we use your data are:

• Account Management: Verifying registration, securing login, and protecting your account
• Service Delivery: Processing deposits, withdrawals, and gaming services smoothly
• Identity Verification: Completing the KYC process and preventing fraud
• Customer Support: Resolving support requests and maintaining communication
• Legal Obligation: Complying with applicable laws and regulations
• Security: Detecting and preventing suspicious activity
• Service Improvement: Analyzing user experience to improve the platform
• Promotional Communications: Sending offers and updates with your consent

We never sell your data to advertisers or use it beyond its original purpose. You can opt out of promotional communications at any time.

Ek9994 does not share your personal information with third parties, except in the following limited circumstances:

• Payment Processing: Payment providers such as bKash, Nagad, and Rocket receive only the information needed to process your transaction
• Legal Obligation: Information may be disclosed when required by Bangladeshi law or a lawful directive from a regulatory authority
• Fraud Prevention: Information may be disclosed to relevant authorities if suspected money laundering or illegal activity is detected
• Technology Service Provider: Technology partners who support our platform operations access only the data they need and are bound by confidentiality agreements

Outside of the above cases, ek9994 never transfers, sells, or discloses your information to third parties. All third-party partners are required to comply with our privacy standards.

The ek9994 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Helps identify which parts of the platform are used most, informing ongoing service improvements.

You can manage or disable cookies through your browser settings. However, turning off essential cookies may cause some features to stop working properly.

Ek9994 retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account Details: For as long as your account is active, and up to 5 years after closure
• Transaction Information: Minimum 5 years as required by law
• KYC Documents: Up to 5 years after account closure
• Gaming History: Active for up to 2 years
• Support Contact: Up to 2 years after last contact

Once the specified retention period ends, data is securely deleted or anonymized. Certain data may need to be kept longer due to legal obligations.

As an ek9994 member, you have the following rights regarding your personal information:

Contact our support team to exercise any of these rights. We will typically respond to your request within 30 days.

Ek9994 applies industry-standard security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account
• Firewall & IDS: Systems to detect and prevent unauthorized access
• Regular Security Audits: Regular audits conducted by third-party security experts
• Data Backup: Regular backups are maintained in a secure location
• Staff Training: All staff receive regular training on data protection

In the event of a data breach, we will promptly notify all affected members and take the necessary steps to address the situation.

Ek9994 strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect any personal information from minors.

Age is verified at registration, and additional KYC checks are carried out in any cases where there is doubt. If we find that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

Ek9994 reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly
• For significant changes, you will be notified via your registered email or SMS
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• We will endeavour to give members 30 days' advance notice before any major changes take effect

We recommend reviewing this page regularly. If you need a copy of a previous version of our policy, please contact the support team.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@ek9994.ws
• Live Chat: Available 24/7
• Response Time: Usually within 24–48 hours

Any request related to the protection of your data will be handled with the utmost care. We are committed to treating your privacy with respect and full transparency.